As the SeaShell Hotels family,

Our primary goal is to fulfill our responsibilities in protecting and improving the natural environment and to ensure that our guests are satisfied in the right place and at the right time with our understanding of quality service. While making every possible effort toward this goal;

• We carry out our activities in line with the goals we have set and take legal requirements and international obligations as our guide.
• In all the activities we have carried out and will carry out, we identify possible negative impacts on the environment and take the necessary precautions.
• We are aware of our responsibilities toward the environment, and we plan and carry out our activities in order to reduce the use of natural resources, decrease energy and water consumption, minimize air, water, and soil pollution, reduce the amount of waste we generate, contribute to recycling, and store our waste in a harmless manner.
• We aim to protect the ecological balance, biodiversity, and our cultural heritage, and we inform and raise awareness among our guests and staff.
• We carry out our work with a focus on using our energy resources in the most efficient way.
• Throughout the entire food production chain, in order to provide safe food to our guests and staff, we comply with published laws, regulations, and food safety management system requirements, and we strive to prevent food waste.
• We closely follow technological developments and strive to adapt to them.
• In all our activities toward all our employees and guests, we prevent all forms of discrimination (language, religion, race) and provide equal rights to our employees and new candidates.
• We carry out promotional activities and events so that our guests can access the natural and cultural heritage, as well as local products and services, available in our region.
• We ensure the protection of local culture, traditions, and customs, and we do not allow discriminatory practices related to opinions, ethnic origin, beliefs, or vulnerable groups.
• We believe that visitors who come either for tourism or for work contribute to regional development with their different cultures and that they should be welcomed with hospitality.
• We comply with laws, regulations, legislation, and arrangements related to occupational health and safety, continuously improve our activities, and raise awareness among our employees through training.
• In order to create a sustainable world and a sustainable perspective, we are committed to providing mutual benefits not only through our staff, but also through the participation of our guests and all stakeholders with whom we interact and communicate.

• With our sustainable approach, we strive to ensure that our suppliers and all business partners from whom we receive services support Sustainable Tourism.
• In the procurement of products and services, we contribute to the development of local producers and the advancement of the region by prioritizing domestic production and local suppliers. By monitoring the rate of our local suppliers, we aim to continuously increase it.
• In purchasing products and services for our business, we act in accordance with the principles of Fair Trade and Equal Opportunity.
• At the purchasing stage, by trying to prefer regional and cultural products, we aim to strengthen the socio-economic structure of our country and promote its culture.
• Imported products may only be procured if there are no local alternatives or if local alternatives are not of the expected and desired quality.
• We prefer suppliers who fulfill their legal obligations and the social and safety rights requirements of their employees.
• It is important to us that our suppliers adopt an environmentally friendly approach, comply with legal regulations, and have an Environmental Management System or an internationally recognized certificate.
• In our procurement processes, we try to prefer recyclable and environmentally friendly disposable and consumable materials that we are obliged to use.
• In order to minimize waste, the procurement of consumables and disposable products, including food, is carefully managed.
• It is important to us that the products we procure are nature-friendly, economical, recyclable, and made from recovered materials.
• We prefer suppliers who comply with national and international legislation regarding child labor and who ensure that children’s education is not hindered.
• We make our selection in favor of suppliers who pay attention to the protection of wildlife, animal rights, and natural habitats.

Child rights are rights that have been accepted so that children can live happier and safer lives. Child rights exist for all children regardless of race, skin color, gender, language, or religion. Recognizing them as individuals, respecting their rights, and providing and protecting a safe environment against all kinds of psychological, physical, shelter-related, educational, health-related, and similar exploitation are our primary responsibilities. Children are the trusts of the future entrusted to us.

• Our institution does not allow child labor, and we expect the same sensitivity from all our business partners.
• We provide awareness training to our staff on child rights and abuse.
• We make sure that children are under adult supervision during the activities they participate in. Children may participate in activities only after the “Parental Consent Form” has been completed.
• In environments where children are entrusted to us, we do not take our eyes off them and deliver them to their parents.
• When we witness suspicious actions concerning children, we first inform the hotel management and, when deemed necessary, seek assistance from the Social Support Hotline.

• We conduct our business in compliance with the relevant laws, regulations, legislation, and rules, in a manner that respects the rights and dignity of all people; we fully fulfill all requirements and continuously improve our activities.
• By providing employment from the local community, we contribute to regional development.
• We act with respect for each other’s rights and opinions and strive to ensure the health, safety, and well-being of all our employees without discrimination based on gender, language, religion, race, age, socio-economic status, educational background, ethnic origin, or religious belief.
• We act with the awareness that women, children, the elderly, persons with disabilities, and individuals with special needs are groups that must be protected and respected.
• We support women’s participation in the workforce across all our departments.
• We care about all our guests with special needs and physical sensitivities, and we facilitate their access to services. It is important to us that the environment in which our guests spend their holidays complies with these standards.
• We listen to our employees and provide a standard working environment where they can express their opinions freely, in line with the principle of equality.
• We provide our employees with a safe working environment free from all forms of ill-treatment, discrimination, harassment, abuse, misconduct, and violence.

We act with the goal of creating the necessary awareness and culture regarding occupational health and safety among all our employees, and with the belief that all work accidents and occupational diseases are preventable. With this understanding, we shape our work, continuously improve ourselves, and act in accordance with the following principles:

• To comply with the legal regulations related to Occupational Health and Safety in all our activities,
• To train and raise awareness among all our employees in order to ensure their health and safety,
• To ensure that all our employees, suppliers, and visitors comply with the established OHS rules,
• To identify in advance and eliminate factors in our operations that may cause work accidents and occupational diseases,
• To measure the performance of the OHS Management System and carry out work to improve its performance,
• To follow technological developments in Occupational Health and Safety and direct our investments accordingly,
• To ensure continuous improvement in all processes and analyses by taking into account the participation of employees and suppliers, as well as the opinions of suppliers and visitors,

In this direction, we undertake to continue our efforts continuously in order to ensure a healthy working environment in our operations.

• Our aim is to contribute to the development of the region’s capacity for local development, accelerate economic and social progress, support the increase of competitiveness and innovation capacity, support local people and local businesses, and preserve and promote our traditions.
• It is important for us to use, in our hotel, products that can be supplied by the local community.
• In order to encourage our guests to shop from local people, they are directed to neighborhood markets in settlements close to the hotel.
• In order for our guests to get to know our local culture, information is provided about the historical and cultural sites that can be visited in our surroundings.
• Cultural promotion is carried out for our guests at our hotel, and our cultural flavors are also introduced through Turkish Night.

• With the awareness that our water-related activities have a significant impact on all stakeholders and that water is an indispensable source of life, we adopt an approach of using water efficiently and reducing impacts in all our processes, and we commit to:
• Respecting the right of all people to access clean water and sanitary conditions, and ensuring compliance with legal and other requirements and expectations in our activities,
• Setting targets and allocating resources aimed at reducing water consumption, improving our water performance, and increasing resource efficiency,
• Ensuring full compliance with legal requirements and other obligations regarding water use, water efficiency, wastewater management, and pollution control,
• Providing training and awareness activities to our employees, contractors, and relevant stakeholders on water efficiency, water conservation, and sustainable water management,
• Monitoring our performance in improving water efficiency in line with our objectives,
• Taking the necessary measures to protect water resources and prevent water pollution, participating in activities aimed at increasing efficiency and promoting awareness of the importance of water, following innovations, and adopting best practices,
• Evaluating the possibilities of transition to a circular economy in our activities in order to reduce the water footprint caused by all kinds of tools and equipment we use throughout our life cycle,
• Using water efficiently, protecting water resources, contributing to a sustainable future, and ensuring the continuous improvement of the water efficiency management system.

We do not compromise our internal and external contexts in the services we provide to our guests within the scope of “Food and Beverage Preparation and Presentation and the Provision of Tourism Accommodation Services.”

Guest satisfaction,

Legal requirements,

Changing competitive conditions represent our external contexts;

Keeping pace with technological developments,

Embracing our “Outsourced Processes,”

Our “VALUES,”

And our “CULTURE” constitute our internal contexts.

Leaders with sufficient competence have been appointed for the establishment, continuity, and continuous improvement of our integrated quality management system, which has been built within the framework of all these contexts.

In order to make quality measurable and to establish a link between internal and external contexts, objectives have been determined and their foundations have been communicated to employees through policies.

All information regarding the standards, legal authorities, and guest requirements for which we are responsible for monitoring and implementation has been documented within the integrated quality system and is kept continuously up to date.

In our integrated quality system, “RISK-BASED THINKING” is fundamental. Our aim is to act by always considering the next step ahead; to achieve fewer nonconformities, more improvement, and higher satisfaction.

In the “SEASHELL CULTURE,” the most fundamental “VALUE” is the human being.

Just as it is important for our guests to be satisfied and to experience a peaceful and unique holiday, it is equally important to provide our employees with a working environment in which they feel happy.

When selecting our employees, we do not discriminate on the basis of religion, language, or race.

We appreciate and encourage our talented employees, who will contribute to every success we achieve, who have vision, believe in team spirit, value human principles, and possess a strong work ethic.

Because we know that;

“Guest satisfaction can only be achieved through employee satisfaction.”

Mission

• To provide services that always create satisfaction and make a difference for our guests,
• To achieve top marks in national and international standards,
• To provide qualified employment for the tourism sector.

Vision

• As a result of financial success; to become an exemplary, innovative, leading organization that continuously improves itself, has the potential for differentiation, and possesses the power to make a difference.

• Ensuring the satisfaction of our guests, evaluating their suggestions, preventing possible disruptions from turning into problems, and ensuring that problems can be resolved with a standard and professional approach form the basis of quality, concept, and improvements, and we provide all necessary infrastructural requirements accordingly.
• In order to keep our family together, we attach importance to the training and development of SeaShell Hotels employees.
• We ensure compliance with food safety requirements in all processes, from food supply to presentation to guests and employees.
• We share information related to food safety throughout the food chain and with our suppliers.
• We produce our products within the framework of food safety criteria and minimize risks and hazards.
• As SeaShell Hotels, in order to protect the environment we live in and ensure its continuity, we identify our negative environmental impacts during the execution of our activities and keep possible hazards and our waste under control.
• We are aware that the environment is one of the most important legacies we will leave to future generations, and we strive to raise awareness among our employees and guests in order to prevent environmental pollution and contribute to the protection of nature.
• In order to raise more conscious individuals for future generations, we commit to organizing activities related to environmental protection and sustainability for child guests and schools in the region.
• Within the framework of sustainability in the supply of products and services, we give priority to local products and services.
• In order to improve our service quality, we strive to understand the needs and expectations of our guests, institutions, organizations, and stakeholders; we maintain communication at the highest level and ensure its continuity.
• By offering products and services of appropriate quality to our guests, we increase their trust and satisfaction.
• We provide our guests with effective, realistic, and applicable solutions to their complaints during their stay and as quickly as possible, in line with the principles of objectivity and sensitivity.